Terms and Conditions

Welcome to Pharmatic

Welcome to Pharmatic. By accessing the www.pharmatic.co website, mobile application, or any other platform ("Website"), you agree to abide by the terms and conditions ("Terms") outlined here. Whether you are a registered or guest user, by using the Website, you confirm your agreement to these Terms. Please review them carefully; if you do not agree, you should not use the Website or our services.

Modifications Pharmatic reserves the right to amend these Terms, including the Privacy Policy or other guidelines, at any time and at its sole discretion. Any changes will take effect immediately upon being posted on the Website. Your continued use of the Website following these changes constitutes acceptance of the new Terms. Therefore, it is recommended that you regularly review the Terms and applicable policies.

Terminology In these Terms and Conditions, "Client", "You", and "Your" refer to you, the user of this Website. "The Company", "We", "Our", and "Us" refer to Pharmatic. The terms "Party", "Parties", or "Us" refer to both the Client and Pharmatic. These terms apply interchangeably in both singular and plural forms.

Cookies Pharmatic uses cookies to enhance site functionality. Cookies are small data files stored on your device when you visit certain websites, containing information such as a user ID. Cookies cannot access data on your hard drive or read other cookies. They are not used to identify you personally.

Your Account and Responsibilities You may access the Website as a guest or by registering an account. Guest users may not have access to all features, which may be reserved for registered users. If you register, you will need to provide a valid Bangladeshi mobile number, Facebook account, or email address, and create a password or receive a one-time PIN for logging in. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorized access. Inaccurate or incomplete information may result in the suspension or termination of your account.

The Website may be unavailable due to maintenance or other reasons, and Pharmatic will not be liable for any losses arising from such inaccessibility.

Pharmatic does not support multiple accounts by a single user and reserves the right to restrict, deactivate, or disable any accounts suspected of abuse.

Promotional Activity:

To promote its services Pharmatic uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the Website before using the service and it will be assumed that each user is aware of every piece of information provided on the Website. Images of products on the Website are for and by reference only and the actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.

Any short-term or long-term promotional activity or offer(s) are by default valid for a single order within the offered time frame under any specific account on www.pharmatic.co. Any repetitive or suspicious or abusive practice during any offer or promotion might result in a canceled order & Pharmatic reserves the right to do so to protect the rights & benefits of other users. An account that tends to abuse any offer by any means on the platform can also get terminated to maintain hygiene factors on the platform. The automated abuse detection technology that Pharmatic has can be also enforced at any time without any sort of prior notice.

Discount code(s) offered to any/all segment of the customer(s) through different marketing channels might get disabled or extended by the authority at any time without any prior notice. The modality can also be changed to accommodate price changes or fluctuation & intense uses of the same by the user base to protect against any sort of abuse or susceptive uses.

Prescription Drugs:

To purchase drugs and pharmaceutical products that require a valid prescription, you are required to upload a scanned copy of the valid prescription on the Website. our pharmacist, concerning any drugs or pharmaceutical products, may dispense only those quantities as are specified in the prescription. our Pharmacies will verify the prescription forwarded by You and in case of any discrepancy observed by the Pharmacies, the order may be canceled by the Pharmacies

Product Descriptions and Pricing:

Pharmatic attempts to be as accurate as possible. Pharmatic does not manufacture or produce any product by itself. Therefore, Pharmatic does not warrant those product descriptions or other content of any Pharmatic product is accurate, complete, reliable, current, or error-free. If a product offered by Pharmatic itself is not as described, your sole remedy is to return it in unused condition.

Except where noted otherwise, the list price or suggested price displayed for products on Pharmatic represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, estimated by standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Pharmatic is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Pharmatic, we will, either refund the amount or replace the product according to your preference, when acknowledged.

Products in your cart on the website will reflect the most recent price as displayed on the Product’s information webpage on the website. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may vary between the time you place it in your shopping cart and the time you place the order.

Try to cross-match with us before doing any kind of payment. As we sell medicines and healthcare products so the price can be changed at any time. if you pay before our confirmation then you have to pay an increased amount to receive the product (If the price was changed)

Given that we operate as a non-manufacturing entity, we exclusively source products and medications from authorized suppliers. While we strive to maintain accurate or update inventory levels e.g., Product photos, Prices, Strips, etc. on our website, occasional stock-outs may occur due to the dynamic nature of our supply chain. In such instances, we adhere to our established refund and return policy, ensuring that customers receive reimbursement for any payable amounts.

If you find any mismatch in Product price, Photos, Strip quantity, dose, or Package, on our website then you can let us know about this, and we will update it immediately if there is any issue found.

Delivery process and Timing:

Pharmatic has 2 types of delivery services:

• Inside Dhaka Metro Delivery
• National Delivery (Outside Dhaka Metro)

If the consumer wants, then he/she can order from inside and outside Dhaka. Inside Dhaka metro, Pharmatic will deliver the product as per the delivery policy. Outside Dhaka Metro, a courier service will deliver the product to consumers or consumers will collect the product from the nearest courier service hub and it may take 2 to 3 working days.

Pharmatic strictly maintains medicine delivery time. However, bad weather, natural disasters, and unwanted situations may hamper medicine delivery time. For outside Dhaka metro delivery, if the delivery time is exceeded, Pharmatic will not take any responsibility for that. Courier service will be responsible for that.

There is an option of selecting an extra security feature safety box, then for this option extra BDT will be added to the total amount. if the customer didn't select extra safety, then Pharmatic will not take any liability if the product is damaged or broken during the courier procedure.

For more safety consumers will make an unpack video for further reference otherwise any claim for that product or order cannot be accepted.

Payment Process

Inside Dhaka Metro: Pharmatic has 6 types of payment policies in Dhaka:

• Cash on Delivery
• Pay online with SSL Commerz
• Bkash/Nagad
• Bank payment

National / Outside Dhaka Metro: For National Delivery, Pharmatic will provide only an online payment system (condition applied). For an online payment system, consumers will have 2 payment options:

• Bkash/Nagad
• Bank payment

For more than BDT 1000 purchases, consumers pay 20% (non-refundable) in advance (the amount will include the delivery charge as well) and then pay the rest amount to the courier service product delivery person.

There is an agreement of conditional payment for the partial payment system. The courier service company will get 1% of the rest money for the partial payment (the amount will be received by the courier service delivery person). The courier service delivery person will receive this amount as a merchant agent.

Customers can pay the full amount (including the delivery charge) through online payment options.

Order Acceptance Compliance

Customers can place an order from any channel like App, web, social media, etc. After placing the order, the order status will be "Pending“.

Our pharmacist/call center agent will check the order items' stock availability, price change issues, and valid prescription (if required) of those items. After verifying the compliance process, if we are able to provide the products, then the Pharmatic team will accept the order.

Before accepting any order, that order will not be considered a valid order to be delivered. For making any changes, our team will surely reach you for your permission, like item changes, suggesting alternative items, price change issues, Rx issues, etc.

Once the order has been accepted, only then will the order go to the delivery department to dispatch. Pharmatic reserves all rights to cancel any order from stages (especially at pending) for the DGDA, E-Commerce & OPL own compliance policy.

License

Unless otherwise stated, Pharmatic and/or its licensors own the intellectual property rights for all material on Pharmatic. All intellectual property rights are reserved. You may access this from www.pharmatic.co for your personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from www.pharmatic.co
• Sell, rent, or sub-license material from Pharmatic.com
• Reproduce, duplicate or copy material from Pharmatic.com
• Redistribute content from Pharmatic.com

This Agreement shall begin on the date hereof. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Pharmatic.com ltd. does not filter, edit, publish, or review Comments before their presence on the website. Comments do not reflect the views and opinions of Pharmatic.com ltd., its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Pharmatic shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Pharmatic reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

Comments

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy;
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Pharmatic a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any form, format, or media.

Hyperlinking to Our Content

The following organizations may link to our website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications, or other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pharmatic.com ltd., and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pharmatic. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Pharmatic.com ltd.'s logo or other artwork will be allowed for linking absent a trademark license agreement.

I Frames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve of immediately removing all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of Links from Our Website

If you find any link on our Website objectionable, you may contact us, and we will consider your request.

Disclaimer

To the fullest extent permitted by law, Pharmatic excludes all warranties and liabilities related to the Website. This disclaimer does not limit or exclude liability for death or personal injury, fraud, or any other liability that cannot be excluded under applicable law.